Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
You may pay with either credit or debit cards. PayUbiz manages all of our banking transactions. Orient Watch India does not store any credit card numbers.
PAYMENT BY CARD
Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by PayUbiz with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Orient Watch India may automatically cancel your order.
Coupon codes may be provided by Orient Watch India for special discounts or promotions. Coupon codes are subject to expiration dates and may not apply to all purchases made on Orient Watch India. Orient Watch India at its sole discretion may terminate or change the nature or value of coupon code offers at any time with or without notice. Coupon codes are not considered an offer or acceptance of an offer until accepted by the Orient Watch India purchase system during an order. Orient Watch India further reserves the right to cancel or change orders made with coupon codes which do not comply to the specific terms of each specific coupon code. Coupon Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.
All taxes are calculated and included in the final price communicated at the end of your order.
Orders made in another person’s name without his consent, or otherwise will be reported to the authorities. Orient Watch India holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Orient Watch India to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to request for a replacement on the order within 10 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to replacement, to send back an order they should contact Orient Watch India in order to get an address to send the goods to. The product should be returned within 10 days. However, the customer is responsible for the cost and risk for transporting the returned goods to Orient Watch India. If an item is damaged during transport, Orient Watch India should be contacted within 10 days for information about compensation. Damage claims will be accepted only in the case of sufficient evidence provided by customer.
Warranty term: One year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the “contact us” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as subject of the e-mail or letter.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
Failure or damage caused by unjustifiable repair or modification
Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the color on the wristband and the peeling of the plating)
Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
Orient Watch India has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
Orient Watch India ships only in India. All deliveries are made in cooperation with DTDC courier services. In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. The customer must notify Orient Watch India of their wish to cancel the order within 24 hours of placing the order. In cases where the order has been dispatched, the customer is required to receive the order and in such a case cannot cancel the order. Cancellation is not valid until the customer has confirmed with Orient Watch India either by email or telephone. If a product has been discontinued Orient Watch India has the right to cancel the purchase and refund the paid amount to the customer. The refund will be made to the bank account of the customer within 10 working days. Orient Watch India will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to Orient Watch India. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 10 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Orient Watch India should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Orient Watch India has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. The refund will be made to the bank account of the customer within 10 working days.
Orient Watch India responsibility for errors in connection to delivery is limited to existing conditions of sale. Orient Watch India bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Orient Watch India shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
The trademarks, logos, service marks and trade names (individually, a “Trademark” and collectively, the “Trademarks”) displayed on the Website or on content available through the Website are registered and unregistered Trademarks of Orient Watch India or its affiliated entities and others and may not be used unless authorized by the Trademark owner. All Trademarks not owned by Us that appear on the Website or on or through the Website’s services, if any, are the property of their respective Trademark owner. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Website without our written permission or that of the third party Trademark owner. Your misuse of the Trademarks displayed on the Website is strictly prohibited.
The www.orientwatch.in website may include user generated content from for example social media applications. Orient Watch India does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Orient Watch India property until full payment is made.
All attempts at fraud reported to the authorities and Orient Watch India reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION
The text was last edited on – 06/04/2017